- Product Availability & Store Inventory
- Product Review Guidelines
- Secure Shopping Guarantee
- Correction Notices
Product Availabilty & Store Inventory
Item Availability
IN-STOCK ITEMS
Most orders for in-stock items begin the order fulfillment process as soon as your online purchase has been completed. Items are shipped once they are located in stock, your payment is approved, and the shipping address is verified. We do our best to maintain accuracy related to our inventory, however from time to time factors beyond our control may play a part in causing an item to cancel from an order. Damaged items, missing parts, or the product differing from the online description are some examples of when this might happen. These scenarios may cause items within an order to be shorted or cancelled and if this happens an order update notification will be sent by email.
PLEASE NOTE THAT YOU MAY RECEIVE MULTIPLE SHIPMENTS FROM DIFFERENT FULFILLMENT CENTRES ACROSS CANADA.
Finding an Item
There are multiple ways to find an item on sportchek.ca:
- Search by entering a Keyword or Item Number in the Search box
- Browse our product catalogue by clicking the links found on each page
- Utilize the filter bar at the bottom of the screen, to narrow down your criteria
If you would like more information about an item you see on sportchek.ca, simply click on the item to go to the Product Details page.The Product Details page will provide you with detailed information to help you learn more about the product.
Check out all the features available on a Product Details page:
Item Number is a great reference when you want to locate a product again by using the Search feature
Images offer you a visual of the product. For many items, we provide the ability to see a larger view of the product by clicking "Enhanced View" or "Zoom," as well as multiple angles
- Available Sizes for a particular product are listed in the size drop-down menu
- Available Colours for a particular product are displayed as swatches and are also listed in the colour drop-down menu
- Features & Specifications provide detailed product-specific information
- Find In Store feature to see inventory levels at an Sport Chek location nearest you
- Product Reviews offer ratings, opinions and information and you can also add your own product review
- Buying Guides can be used to help you make informed purchasing decisions
- Product Videos, offering more information and in-use view of the product
Find In Store
To help enhance your shopping experience, we offer a Find in Store feature on sportchek.ca:
- Choose an item, colour and size if applicable, and select the Find In Store button
- Enter your Postal Code or City & Province
- A list of stores closest to your location will appear indicating the products availability
- In Stock means we currently have this item available for purchase at that store at the time of your search
- Low Stock means we currently have a limited quantity of this item available for purchase at that store at the time of your search.
- Out of Stock means this item is currently unavailable for purchase at that store at the time of your search.
While we endeavor to provide accurate inventory counts for our stores, please note that due to continually changing inventory levels, we cannot guarantee the availability of an item in store. We suggest contacting the store to confirm availability. To access a complete list of all Sport Chek stores, find the store through the Store Locator page.
Within the Store Locator each store is given their own page to indicate their address, store hours, specialty shops available, all in-store services, and any special events specific to each store. You are also able to look up directions to the store, as well as print or share the map.
Product Review Guidelines
sportchek.ca is a public site; therefore, we ask that you follow some basic rules. We moderate all reviews before posting them and reserve the right to deny any review at our absolute discretion.
Here are some examples of the things that can cause a review to be denied:
- Offensive, abusive or prejudicial language
- Reviews that are not relevant to the product being reviewed
- Reviews that attempt to solicit responses from others (creating a forum)
- Reviews that contain content about competitors
- Reviews that contain pricing references
If approved, your review will appear in its entirety. We will not edit any content, although we will mark through any references to the following:
- Website addresses
- Phone numbers
- Personal or business addresses
- Email addresses
- Full names (first name/last name)
To Write A Review on sportchek.ca:
- Navigate to the product you wish to review
- Scroll to the Write A Review section
- Fill in all required fields, as well as your product review and hit "Submit"
- Reviews will appear within 24-48 hours of submitting
Secure Shopping Guarantee
Sportchek.ca uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
Secure Shopping Guarantee has been established for every transaction made on sportchek.ca. If any unauthorized charges were to appear on your credit card as a result of shopping with sportchek.ca, you must notify your credit card provider in accordance with its reporting rules and procedures.
Correction Notices
Sport Chek is committed to the accuracy of our advertisements and in the rare instance when a typographic, photographic or printing error occurs, we will immediately provide the correct notice in our stores.
We apologize for any inconveniences these may cause.
Please see below for correction notices related to active advertisements:
Sport Chek would like to make a clarification on our Q4 Multivendor mailer running from October 19th to November 15th.