Cancellations Due to Order Processing Difficulties

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

  • Unavailable item(s)
  • Difficulty in processing your payment information
  • Inability to ship to the address provided
  • Existence of a duplicate order

If your order is cancelled, you will receive an important notice via email. It will explain the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website.

If you are interested in purchasing items similar to unavailable items, you may contact Online Customer Service for recommendations.

Customer Requested Cancellations

After you have clicked "Send My Order," you cannot cancel or change your order, as our system is designed to process and ship orders immediately. Once you receive your order, simply return any unwanted items by following our Return Instructions.

You may only cancel your order if you receive an e-mail notifying you that we are unable to process your payment information. If you receive an email advising that we are unable to process your payment information and wish to cancel your order, please call our Online Customer Service Department immediately at 866-804-1615.