Emails about Your Order

After you place your order, you will receive email updates about your order status. Keep these emails accessible for your records. Here are examples of emails you might receive:

  • Order Confirmation. This email confirms that we have received your order. The email will include your order number. Please keep this email for your records. If you do not receive this order confirmation email, please contact our Online Customer Service Department at 866-804-1615.
  • Shipment Confirmation. This email confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on the shipping method selected during Checkout and the shipping destination.
  • Important Notice about Your Order. This email provides important information about your order, such as: difficulty in processing your order; inability to ship to the address provided; existence of a duplicate order; and cancellation of an order. If you receive one of these emails, please call our Online Customer Service Department immediately at 866-804-1615 so the problem can be addressed.