Damaged or Defective Item
If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at 866-804-1615. It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.
Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the order number in your Order History. Please be prepared with a detailed description of the damage or defect before contacting us.