To assist our customers in building their own bikes (when purchased in the box), we have dedicated several resources to support. All bikes need to be properly assembled prior to using them. We recommend that you contact your local store to seek assistance from our team of certified technicians.
We have created a step by step video to support you with the following areas:
- Unpacking and inspecting the bike
- Assembling the bike
- Tuning and adjusting components
- Adjust key componentry to fit the bike to the rider
- Safety precautions in the bike building process
View our step by step video here: https://www.youtube.com/watch?v=rj3_IUnDKO8&t=27s
Whether you are a brand-new bike builder or a tuning veteran, we recommend that you review the video to ensure no steps were missed. The training video doesn’t support all bike models that we sell, and some components may look different for your particular bike.
If at any point you run into challenges or just want to validate that you did everything in the bike build process, please reach out to our team.
We have dedicated Technicians available to support you through our customer call centre. Please feel free to reach out to us at 1-877-977-2435 (option 3) or through the RETAIL FEEDBACK FORM on our website.