Shipping Process

PLEASE NOTE: ORDERS LEAVE A FULFILLMENT CENTRE WITHIN 5-7 BUSINESS DAYS 

Due to circumstances beyond our control related to COVID-19, we are taking all necessary precautions to ensure our employees are protected. We are currently operating with reduced capacity and are doing our best to fulfill orders as quickly and safely as possible. Additional delays may also occur with carriers delivering parcels on our behalf. Email updates are provided as parcels are shipped and are your best source for parcel tracking information. Thank you for your understanding.  

Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.

Order must be received and credit card authorization completed by 12:00 PM (noon) EST or it will not be processed until the following business day.

You will not be charged for any item purchased with a credit card until the item has been shipped from one of our fulfillment centres. You will however see a pre-authorization on the date that the order was created. 

Shipping offers may apply to delivery by Standard Shipping only, may apply to select items only, may be limited to a maximum credit towards shipping costs or may not apply to all shipping destinations. Please review the shipping offer details for specific terms and restrictions.

For delivery to a location that is excluded from a shipping offer, the shipping charge will be visible during Checkout. If your order contains items that are ineligible for a shipping offer, you will be charged shipping only for those items. If a shipping offer is limited to a maximum credit towards shipping costs, you will be charged the balance of the shipping costs.

We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.

If you have additional questions, please visit our FAQ section.