Delivery of Your Order

Delivery of your order will depend on the shipping location and the shipping method selected during Checkout. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control.

An estimate of when a product is expected to leave a fulfillment centre is indicated on the Product Details page. We cannot guarantee the timing of when a product will leave our warehouse and this information is provided for your convenience as an estimate only.


Delivery Time = Warehouse Handling Time + Shipping Time

Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.

Shipping Time is the amount of time it will take your order to arrive once it has left our warehouse

Example: The item you ordered takes 1-2 full business days to leave a fulfillment centre. Depending on your location, it may take 3 to 7 full business days for the item to arrive from the date it was ordered.

Please note that business days are Monday to Friday, excluding statutory holidays.