Returns & Warranties
For your convenience, we offer two return options for most items:
- Return to a retail store. We are accepting returns & exchanges at all our locations, will additional safety precautions in place.
- Return to our warehouse.
For full details on each return option, please read the information below.
RETURN TO OUR WAREHOUSE
If you wish to return an item to our warehouse:
If you do not wish to return your online purchase at a Sport Chek Retail Store location, you may mail back your items (at your cost) to our returns warehouse. As we are maintaining physical distancing at all facilities, processing times may be slower than usual and could take up to 3-4 weeks to process the return and refund. Thank you for your patience and understanding.
1. If your order arrived in a single delivery, CLICK HERE to launch the self serve returns tool hosted by Narvar OR if your order arrived in multiple deliveries, CLICK HERE to download and print a return merchandise authorization form. Note: You cannot return your order to the warehouse unless you complete one of these steps.
2. Pack the unused/unworn item(s) securely in the original product packaging with all paperwork, parts, and accessories to ensure credit.
3. Ensure the Return Merchandise Authorization form (RMA) you received via email or manually printed off is enclosed with the item(s) being returned. Returns sent without a Return Authorization (RMA) form will delay processing of your return.
4. Remove all extra labels from the outside of the box and affix the return label you received via email to the outside of it.
5. Send the return package to the following address (unless your packing slip directs otherwise):
636 Marcove Rd
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
- All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.
- To receive credit, items must be returned within 60 days of the order date. The postmark date of the return package will be considered the return date.
- You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
- Credit for gift returns will be issued to the original purchaser.
If you have any additional questions, please contact Customer Service.
RETURN TO A RETAIL STORE
Online returns within 30 days of the order date listed on your e-Receipt will be accepted at Sport Chek and Atmosphere retail stores for items that are unused/unworn, in original packaging, and with all paperwork, parts, and accessories for credit of the purchase price minus shipping charges. PayPal returns at our Sport Chek and Atmosphere retail store locations will credit the Debit or Credit Card attached to your PayPal account.
An e-Receipt is required for exchanges or returns of online purchases. Within 30 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise in its original packaging. Returns made within 30 days will receive a refund to the original method of payment used for the purchase. Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card. If the amount of the return is less than $5.00, cash will be refunded. Returns over 60 days are not eligible for a refund. You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.
To be eligible for a refund on your online purchase you must provide the following:
- Photo ID matching Ship to/Bill to address
- The unused/unworn item in original packaging and with all paperwork, parts & accessories
- The order e-Receipt (printed copy or mobile device display)
EXCEPTIONS TO THE RETURN POLICY
The following items are considered FINAL SALE and are not eligible for a refund:
- Clearance (Price Point ending in $0.88)
- “Open-Box” Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers)
- Products associated with hygiene and public safety (including but not limited to swimwear, underwear, masks, climbing equipment, mouth guards, & hydration)
- Nutritional and Food Products
- Some Online Return Exceptions may apply - visit https://www.sportchek.ca/help-desk/ordering/return-exceptions.html
Sport Chek/Atmosphere reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.