How to Order Online with Sport Chek
| Your Options: | PICK UP IN-STORE | SAME-DAY DELIVERY | SHIP TO HOME |
| What is it? | Order online and pick up from the store. | Order online and have it delivered to you the same day or the next day depending on when the order is placed. Select a store and refer to the product page to confirm timing. | Order online and have your products delivered to you. Restrictions may apply on certain products. |
| Why do it? | Pay in advance and skip the check out lines | Experience the convenience of real-time order tracking and have your order delivered to you either on the same day or the next day. | Enjoy the convenience of having thousands of products delivered where you need them. |
| How much is it? | Free! | $9.99 flat fee + tax. | Shipping rates depend on the size and weight of your product(s), the distance of the delivery address from your selected Sport Chek store and in certain cases, certain characteristics of the delivery address. |
| How long does it take? | 1-hour. Please wait for your Ready for Pick-Up email before proceeding to the store. | When you select Same-Day Delivery, you will see an estimated delivery date on the product page, and again in your cart and on the checkout page before you finalize your order. You will receive tracking information by email once your order has shipped. | When you select Standard Delivery, you will see an estimated delivery date range on the product page and again on the cart and checkout pages. You will receive an updated delivery window and tracking information by email once your order has shipped. For heavy and/or oversized items, you will be contacted to schedule a delivery. |
| Where do I need to go to pick up my order? | Once your order is ready, you will receive a Ready for Pick Up email. When you arrive at your selected store, go to the pickup location listed to pick up your order. | Your order will be delivered to the address that you provided at checkout.
You have two options at checkout: “Leave it at door” or “Hand it to me.” If you select “Hand it to me,” please ensure that you are available to sign for your order upon delivery. |
Your order will be delivered to the address that you provided at checkout. |
| Why can I not select this option? | Always available - subject to product availability. | Products must be available at your selected store and delivery address must be within 15km of your selected store. There are product restrictions based on size, weight and price. | Orders cannot be delivered across provincial borders. |
Frequently Asked Questions
- Online Ordering
- Pick Up In-Store
- Ship to Home
- Same-Day Delivery
- Order Status & Modification
- Payment Terms
- PayPal
ONLINE ORDERING
Account Information
Opening an account on SportChek.ca is easy. To register your information, simply click “Create Account” or follow the prompts when placing an online order. Opening an account offers you a convenient way to shop, track your shipments, and receive emails about your order.
You can also create an account using your Facebook account. Simple, easy, and no new passwords to remember.
We value your privacy. Please refer to our Privacy Policy for more information.
Account Benefits: Enjoy the advantages of your user account at SportChek.ca:
Subscriptions: Tell us your favourite brands, activities, and even your favourite SportChek location. We’ll do our best to show you more of what you like on the website.
Wish List: Save a list of your favourite items in your own personal Wish List.
News & Exclusive Offers: Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
Order History: Receive important information regarding the status and tracking of your order up to the moment it arrives.
Faster and Easier Checkout: Save your billing and shipping information to make Checkout a breeze.
Managing Your Account is easy online. You can change your preferences, email address, shipping info, and more.
Access your personal information and/or reset your password through “My Account”.
Do I have to have an online account to make online purchases from SportChek.ca?
No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.
What if I forget or want to change my password?
You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in.
You may also wish to change your password from time to time. To do so, sign in to your account and then select "Personal Information" in the navigation. Then, locate "Change Password", click edit and follow the instructions.
Emails about your Order
After you place your order, you will receive email updates about your order status. Keep these emails accessible for your records. Here are examples of emails you might receive:
Order Confirmation: This email confirms that we have received your order. If you have not received your order confirmation, please try the following trouble shooting options:
- Login to your account to ensure the order went through. (If the order was placed while you were logged in)
- Check your junk and spam folders to look for the email
- Check your bank/credit card statement for an order pre-authorization amount
Payment confirmation (e-Receipt): This email confirms that your item/s have been paid for once they are ready to ship. This is the actual payment being processed from the pre-authorization that was initiated when the order was placed. If your items ship from multiple locations, you will see a charge and receive an e-Receipt for each shipment. You will only be charged for items within each shipment. Shipment Confirmation: This email confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on various factors including processing time, carrier processing time, and/or the shipping destination.
Ready for pick up: If you placed an order for in-store pick up, you will receive this email to advise that your items are ready to be picked up at the location that was selected during the ordering process.
Order update: This email provides important updates about your order, such as: difficulty in processing your order; inability to ship to the address provided; or cancellation of items within an order.
Is my online confirmation page considered an official receipt?
No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.
For all orders, we are now happy to provide you with an e-reciept in your completed 'Thank you' email.
Please keep a copy of your receipt as you will need it to return or exchange your item(s).
Shopping Cart
To add items to your Shopping Cart, follow these simple steps:
1. It may be necessary to choose a size and/or a colour for the item you want to purchase. Click on the drop-down menu(s) to select a size and/or a colour.
2. If a size or a colour is not listed in the drop-down menu(s), it is out of stock and is not available for purchase.
3. Click on the drop-down menu(s) to select the quantity you would like to order.
4. Click "Add to Cart" to add the item to your Shopping Cart or choose the "Add to cart" and pick up in-store option.
To find an item's availability in-store click the "Find In Store" button. Enter your City, Province or Postal Code to see the closest store to your location with the item available.
To see all stores closest to your location, their hours and additional information, visit our Store Locator page.
The following options are available in your Shopping Cart:The following options are available in your Shopping Cart:
- Review your order. Review the details of your order before you proceed to Checkout.
- Update order quantity. If you wish to update the order quantity of any item in your Shopping Cart, simply type the desired quantity next to the item and click "Update."
- Remove an item from your Shopping Cart. Select the item and click "Remove Item" or change the order quantity to zero and click "Update."
- Return to shopping. If you wish to continue shopping while viewing your Shopping Cart, click "Back to..." on the top left corner of the page. Items in your Shopping Cart will remain until they are purchased, removed or moved to your Wish List. At any time, you can return to you cart by clicking the Shopping Cart icon at the top right corner of the page.
- Proceed to Checkout. When you are ready to purchase your order, click "Checkout" or "Checkout with PayPal."
- Move an item to your Wish List. If there are items in your Shopping Cart that you wish to save but not purchase immediately, you can move them to your Wish List by clicking "Move to Wish List."
Why am I seeing a notification that my store isn't accepting online orders?
Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again later, or switch to another store currently accepting online orders.
Can I place an online order on for someone else? How can I make sure the recipient knows the order is ready to be picked up or has been shipped?
Yes, you can place an online order for someone else to pick up or have delivered to them.
By providing the recipient’s name, email address and shipping details (if Ship to Home) during the checkout process, they will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient's email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pick Up or Shipped email. If you are providing the recipient’s email address and shipping information, please make sure you have their permission to provide it to us.
Does SportChek.ca use cookies?
SportChek.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.