ONLINE ORDERING

Account Information

Opening an account on SportChek.ca is easy. To register your information, simply click “Create Account” or follow the prompts when placing an online order. Opening an account offers you a convenient way to shop, track your shipments, and receive emails about your order.

You can also create an account using your Facebook account. Simple, easy, and no new passwords to remember.

We value your privacy. Please refer to our Privacy Policy for more information.

Account Benefits: Enjoy the advantages of your user account at SportChek.ca:

Subscriptions: Tell us your favourite brands, activities, and even your favourite SportChek location. We’ll do our best to show you more of what you like on the website.
Wish List: Save a list of your favourite items in your own personal Wish List.
News & Exclusive Offers: Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
Order History: Receive important information regarding the status and tracking of your order up to the moment it arrives.
Faster and Easier Checkout: Save your billing and shipping information to make Checkout a breeze.

Managing Your Account is easy online. You can change your preferences, email address, shipping info, and more.

Access your personal information and/or reset your password through “My Account”.

Do I have to have an online account to make online purchases from SportChek.ca?

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.

What if I forget or want to change my password? 

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in.  

You may also wish to change your password from time to time. To do so, sign in to your account and then select "Personal Information" in the navigation. Then, locate "Change Password", click edit and follow the instructions.

Emails about your Order

After you place your order, you will receive email updates about your order status. Keep these emails accessible for your records. Here are examples of emails you might receive:

Order Confirmation: This email confirms that we have received your order. If you have not received your order confirmation, please try the following trouble shooting options:

• Login to your account to ensure the order went through. (If the order was placed while you were logged in)  
• Check your junk and spam folders to look for the email
• Check your bank/credit card statement for an order pre-authorization amount

Payment confirmation (e-Receipt): This email confirms that your item/s have been paid for once they are ready to ship. This is the actual payment being processed from the pre-authorization that was initiated when the order was placed. If your items ship from multiple locations, you will see a charge and receive an e-Receipt for each shipment. You will only be charged for items within each shipment.  Shipment Confirmation: This email confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on various factors including processing time, carrier processing time, and/or the shipping destination.

Ready for pick up: If you placed an order for in-store pick up, you will receive this email to advise that your items are ready to be picked up at the location that was selected during the ordering process.  

Order update: This email provides important updates about your order, such as: difficulty in processing your order; inability to ship to the address provided; or cancellation of items within an order. 

Is my online confirmation page considered an official receipt?

No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.
For all orders, we are now happy to provide you with an e-reciept in your completed 'Thank you' email.
Please keep a copy of your receipt as you will need it to return or exchange your item(s).

Shopping Cart

To add items to your Shopping Cart, follow these simple steps:

1.     It may be necessary to choose a size and/or a colour for the item you want to purchase. Click on the drop-down menu(s) to select a size and/or a colour.
2.     If a size or a colour is not listed in the drop-down menu(s), it is out of stock and is not available for purchase.
3.     Click on the drop-down menu(s) to select the quantity you would like to order.
4.     Click "Add to Cart" to add the item to your Shopping Cart or choose the "Add to cart" and pick up in-store option. 

To find an item's availability in-store click the "Find In Store" button. Enter your City, Province or Postal Code to see the closest store to your location with the item available.

To see all stores closest to your location, their hours and additional information, visit our Store Locator page.

The following options are available in your Shopping Cart:The following options are available in your Shopping Cart:

• Review your order. Review the details of your order before you proceed to Checkout.
• Update order quantity. If you wish to update the order quantity of any item in your Shopping Cart, simply type the desired quantity next to the item and click "Update."
• Remove an item from your Shopping Cart. Select the item and click "Remove Item" or change the order quantity to zero and click "Update."
• Return to shopping. If you wish to continue shopping while viewing your Shopping Cart, click "Back to..." on the top left corner of the page. Items in your Shopping Cart will remain until they are purchased, removed or moved to your Wish List. At any time, you can return to you cart by clicking the Shopping Cart icon at the top right corner of the page.
• Proceed to Checkout. When you are ready to purchase your order, click "Checkout" or "Checkout with PayPal."
• Move an item to your Wish List. If there are items in your Shopping Cart that you wish to save but not purchase immediately, you can move them to your Wish List by clicking "Move to Wish List."

Why am I seeing a notification that my store isn't accepting online orders?

Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again later, or switch to another store currently accepting online orders.
 

Can I place an online order on for someone else? How can I make sure the recipient knows the order is ready to be picked up or has been shipped?

Yes, you can place an online order for someone else to pick up or have delivered to them.

By providing the recipient’s name, email address and shipping details (if Ship to Home) during the checkout process, they will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient's email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pick Up or Shipped email. If you are providing the recipient’s email address and shipping information, please make sure you have their permission to provide it to us.

Does SportChek.ca use cookies?

SportChek.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.

Can I place an online order for someone else? How can I make sure the recipient knows the order is ready to be picked up or has been shipped?

Yes, you can place an online order for someone else to pick up or have it delivered to them.

By providing the recipient’s name, email address and shipping details (when selecting Same-Day Delivery or Ship to Home) during the checkout process, the recipient will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient's email address, it will be your responsibility to contact the recipient and provide them with the Ready for Pick Up or Shipped email. Please get permission from the recipient before providing their name, email address and shipping information.

PICK UP AT STORE

How do I make a purchase to pick up in store?

STEP 1: Select the store you wish to pick up the product (located at the top left next to the SportChek logo on desktop or on the top bar of your mobile browser) to check for participating store locations.
STEP 2: Find the product you wish to purchase, then select colour and size (as applicable). You can use the “in-stock at my store” toggle while browsing to show only products available at your selected store.
STEP 3: If the product is available for pickup at your selected store, select the “Free Pick Up” button and then add the item to your shopping cart using the red “Add to Cart” button.
STEP 4: Repeat steps 2 and 3 to add additional items to your order.
STEP 5: Once you have added all of the items you wish to order to your shopping cart, head to the Shopping Cart page.
STEP 6: If all the items in your cart are available at your store, the Pick Up In Store option will be automatically selected.
STEP 7: In the Cart, click on the Checkout button.
STEP 8: Fill out the Pickup Information during your checkout process.

Why can't I select this shipping option during checkout?

This option is only available if ALL items in your cart are available at the selected store location.

Can I get my order shipped to a specific store?

No. The option to ship orders to specific store locations option is not available.

When can I pick up my order?

Orders are not available for pick up until after you receive a Ready for Pickup email notification.

How long will it take to receive my Ready for Pick Up email?

Orders selected for in-store pickup are ready within 1-hour during store operating hours.  Some products which require assembly or service (eg. Bikes) may take longer.

Is this option available for all stores?

No. The ‘Buy online pick up in store’ option is available at most, but not all Sport Chek locations.

SHIP TO HOME

When will my order ship?

Delivery of your order will depend on the fulfillment location (we ship from many locations across Canada) plus the amount of time it takes for a carrier to pick up and deliver your order. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions, carrier delays, or other events out of our control.

An estimate of when a product is expected to leave a fulfillment centre is approx 1-3 business days and will vary due to location and increased volume during the holidays. We cannot guarantee the timing of when an order will leave a fullfillment centre and approximate delivery timelines are an estimate only.

CALCULATING DELIVERY TIME

Delivery Time = Fulfillment Centre Handling Time (up to 1-3 business days) + Carrier Shipping Time (up to 2-4 business days)

Fulfillment Centre Handling Time refers to the amount of time it will take for a location to receive, pick & pack your order.

Carrier Shipping Time  is the amount of time it will take your order to travel from a fulfillment location to your destination.

Example: The item you ordered takes 1-4 full business days to leave a fulfillment centre. Depending on your location, it could take anywhere from 3-7 business days for the item to arrive from the date it was ordered.

Please note that business days are Monday to Friday, excluding statutory holidays.

What Shipping Methods do you offer?

We offer Standard and Same-Day/Next-Day delivery.

Standard Shipping

We ship to all regions within Canada (excluding Quebec). Shipping costs are based on the weight/size of the item/s selected, and the shipping destination of the order. Total shipping and handling charges will calculate and display during Checkout prior to the completion of your order. All shipping and handling charges on SportChek.ca are stated in Canadian dollars.

Orders typically arrive within 5 business days. Please note that shipping to select rural or remote destinations may result in extended shipping times. 
Email updates are provided as parcels are shipped and are your best source for parcel tracking information. 

Do you offer Free shipping?

PLEASE NOTE: MOST ORDERS TYPICALLY ARRIVE WITHIN 5 BUSINESS DAYS 
Free Shipping Available†

• Free shipping offer applies to orders of $99 or more*. Some exceptions apply.
• Free shipping credit will be shown on order summary if applied.
• A maximum credit towards shipping cost of $40 will be applied during checkout.
• Customer will be charged the balance of shipping costs above $40.

†Qualifying amount may change. The free shipping credit applies to the shopping cart total of $99 or more (prior to taxes). This free shipping credit offer applies to select items for delivery by standard shipping only. Offer is not applicable towards the shipping costs for returned items or towards the purchase of online gift cards. Offer is not valid on previous purchases. Offer valid only while supplies last and not applicable to cancelled orders due to out-of-stock merchandise.
 

Shipping Rules

Most orders are delivered within 5 business days

Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.

Order must be received and credit card authorization completed by 12:00 PM (noon) EST or it will not be processed until the following business day.

You will not be charged for any item purchased with a credit card until the item has been shipped from one of our fulfillment centres. You will however see a pre-authorization on the date that the order was created.

Shipping offers may apply to delivery by Standard Shipping only, may apply to select items only, may be limited to a maximum credit towards shipping costs or may not apply to all shipping destinations. Please review the shipping offer details for specific terms and restrictions.

For delivery to a location that is excluded from a shipping offer, the shipping charge will be visible during Checkout. If your order contains items that are ineligible for a shipping offer, you will be charged shipping only for those items. If a shipping offer is limited to a maximum credit towards shipping costs, you will be charged the balance of the shipping costs.

We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.

When can you track your order?

At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 48 hours.

Orders placed on SportChek.ca may be delivered by one of several different carriers and shipping methods. Tracking availability may vary depending on the item(s) you purchased, the shipping method(s) selected during Checkout, and the carrier that is delivering your item(s).

No tracking number associated with your order?

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these instances, your Order History on SportChek.ca will not offer tracking information but will still offer order status and other details.

Can you ship outside of the country?

At this time we do not ship outside of Canada.

Will my shipping fees be refunded If I return an item?

Shipping fees will not be refunded if you choose to return an item.

Can you ship to multiple addresses?

SportChek.ca is unable to ship orders to multiple locations within the same order. You may select to ship your order to a different location than your billing address however. 

How much does Standard Ship to Home delivery cost?

The cost of Ship to Home delivery is based on the size and the combined weight of the products in your order, the delivery distance and in some cases, location-specific characteristics.

You can view the estimated shipping fee on any eligible product page by entering your postal code after clicking ‘Enter Postal Code for Eligibility & Fees’. This will calculate an estimated shipping fee for the product that you are currently viewing. The final shipping fee is based on your full order, which is calculated and displayed during the checkout process.

Items cannot be delivered to all P.O. Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for STH. 
 

Can you ship outside of the province and country?

Due to tax requirements, we are unable to ship across provincial borders. At this time, we also do not ship outside of Canada. 

 
How do I set up a delivery?

Once you have selected the item(s) you would like to purchase, select ‘Ship to Home’ and then click on the 'Add to Cart' button. You can also click ‘Change to Ship to Home’ in the cart if you originally selected another option on the product page. Ensure your complete shipping address, including postal code, is entered correctly to get an accurate shipping estimate and avoid delays or cancellations.

Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.

For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs.

What’s the difference between Standard Delivery/ In-Home Delivery/ In-Home Delivery and Unpack?

Standard Delivery: for detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At the time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.

In-Home Delivery: The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack: The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. For all bulk item delivery service, a signature is required.  

Why is my area not eligible for delivery?

Unfortunately, at this time there are select markets where Canadian Tire cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry or plane service for delivery. Also, some P.O. Boxes are not eligible for delivery.  

Heavy and/or oversized (66-350lbs and/or 120-350 in any direction) products are only available for delivery to addresses within 100km of your selected Canadian Tire store. Find additional information regarding Heavy/Oversized shipments here.  
 

Why are some items not available for home delivery?

Some items available for purchase in-store or online for Pick Up at Store may not be eligible for home delivery due to their size and/or weight or due to certain characteristics such as: heat/cold sensitivity, dangerous/hazardous (flammable, corrosive, combustible, etc.)

 
Why was only part of my order delivered?

If your order contains multiple items, you may receive these items across multiple deliveries. We will send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

SAME-DAY DELIVERY

What is Same-Day Delivery?

You can now place an order on sportchek.ca to get eligible products faster! Same-Day Delivery is available for delivery seven days a week (excluding public holidays), for select stores and postal codes. Orders will be delivered the same day or the next day, depending on when your order is placed.

 
What can I order for Same-Day Delivery?

Most products are available for Same-Day delivery. Some items that may be ineligible include those that are potentially hazardous, oversized or heavy. 

 
How much does Same-Day Delivery Cost?

Same-Day Delivery costs $5 per order.  The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart. 

 
How will my item(s) be packaged for delivery? 

Same-Day Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be verified and reflected on your receipt.

 
Where is Same-Day Delivery available?

You can visit a product page or see Ship to Home options on the cart page to see the estimated delivery date. Once the delivery person has picked up your order, you will receive a tracking link by email with an updated estimate. You will also receive an SMS notification when your order is on its way and again when the delivery driver is approaching.

 
How will my order be given to me? Can I get contactless delivery?

Yes, when you checkout you will have you will have the option to select “Hand it to me” or “Leave it at door”. You can learn more about each of these options below: 

Hand it to me: Selecting this option ensures that your high-value order will be delivered directly into your hands. For added security, the carrier will require that someone is present and available at the delivery location to receive the package and provide a signature (as needed). This option is recommended for high-value orders and orders being delivered to areas with a high risk of porch piracy. If you aren’t present/available to receive the delivery, your order will be returned to the store and it will be available for you to pick up for 3 days. After 3 days, your order will be cancelled and the order amount will be refunded (excluding the Same-day delivery fees).

Leave it at door: Selecting this option instructs the carrier to conduct a contactless delivery by leaving your order at the doorstep or in the lobby/reception area of the delivery address. While this option offers convenience, it increases the risk of theft and damage to your order. We recommend selecting this option only if you are confident in the security of your delivery location and are willing to accept responsibility for any potential order loss or damage. 
 

What should I do if there is a problem with my order, or it is missing? 

Please contact 1-866-SHOP-CTR (1-866-746-7287)* for assistance. Please note that the store and carrier should not be contacted in this case as an investigation is required.

 
What happens if my order cannot be picked up or delivered by the carrier?

You will receive an email letting you know that delivery was unsuccessful. Your order will then be held at the store for 3 days for in-store pickup. Unfortunately, at this time, Same-Day carriers can only make one delivery attempt.

 
How do I return my Same-Day order after delivery?

Same-Day orders can be returned to the store. You will need to please bring your order in store for returns or exchanges.

EXPRESS DELIVERY

What is Express Delivery?

You can now place an order on SportChek.ca to get eligible products faster! Express Delivery is available seven days a week, for select stores and postal codes.

In Cart – if you are eligible you can select “Same-Day” as your shipping method when in your shopping cart. Enter your postal code to determine eligibility and estimate your shipping fee.

At Checkout – during checkout, you can validate that your postal code is eligible for Express Delivery. You can also select your drop off instructions (hand it to me or leave it at my door). You will also have the option to provide additional drop off instructions in this section.

Receive Your Order – the store will pack your order and it will be picked up for delivery. You will receive an email with a link to track the status of your order. You will also receive a SMS notification when your order is on its way and when the delivery driver is approaching

Where is Express Delivery available?

Express Delivery is available at select Sport Chek locations. You can check if you are eligible for delivery on any product page or in your shopping cart. Express Delivery is available to addresses that are within 10km of eligible stores.

When do I need to place my order to be eligible for Express delivery?

Orders placed before 2:00PM local time will be delivered same day, within 2 hours of you placing your order. Orders placed after 2:00PM local time will be delivered next day, within 2 hours of the store opening.

How much does Express Delivery Cost?

Express Delivery costs $9.99 per order. The delivery cost will be reflected in your order total once you select Express Delivery in your shopping cart.
 

Does this service offer Contactless Delivery?

Yes, when you checkout you will have the ability to select your Drop-Off Options. Here you can select “Hand it to me” where the item must be handed to you, or “Leave it at my door” if you would prefer a contactless delivery. You will also have the option to provide additional drop off instructions in this section.

Can I order any product for Express Delivery?

Most products are available for Express Delivery; however, items that are hazardous, oversized, or heavy may be excluded. Orders over $500 are not eligible for Express Delivery.
 

Will the delivery fee be refunded if I return my order?

No, the delivery fee associated with Express Delivery is non-refundable. For more information please visit our RETURNS page.

How do I track my order?

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.

EXPRESS DELIVERY

With the pending plastic bag ban, how will my item(s) be packaged for delivery? 

As stores work through their remaining plastic bag inventory, Express Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be validated and reflected on your receipt.

What is Express Delivery?

You can now place an order on marks.com and lequipeur.com to get eligible products faster! Express Delivery is available for delivery seven days a week, for select stores and postal codes. Orders will be delivered the same day or the next day, depending on when the order was placed.

Where is Express Delivery available?

Express Delivery is available at select Mark's and L'Équipeur locations. You can check if your order is eligible on any product page or in your shopping cart.

How much does Express Delivery Cost?

Express Delivery starts at $9.99 per order. You can check estimated shipping fees on the product page or in your cart prior to checkout. The delivery cost will be reflected in your order total once you select Express Delivery in your shopping cart. 

When will I receive my order?

You can visit a product page or see Ship to Home options on the cart page to see when a Express Delivery order would be delivered.

What should I do if there is a problem with my order?

If there is an issue with your order, please contact 1-866-339-1626

Can I get contactless delivery?

Yes, when you checkout you will have the ability to select your Drop-Off Options. Here you can select “Hand it to me” where the item must be handed to you, or “Leave it at my door” if you would prefer a contactless delivery. You will also have the option to provide additional drop off instructions in this section.

What can I order for Express Delivery?

Most products are available for Express delivery. Hazardous items, items that are oversized, or heavy may be excluded for eligibility. 

How far can you delivery from a store with Express Delivery?

Express Delivery is available for any delivery addresses that are within 10km from eligible stores.

Will the delivery fee be refunded if I return my order?

No, the delivery fee associated with Express Delivery is non-refundable.

How do I track my order?

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.

SAME-DAY DELIVERY

What is Same-Day Delivery?

You can now place an order on SportChek.ca to get eligible products faster! Same-Day Delivery is available seven days a week, for select stores and postal codes.

In Cart – if you are eligible you can select “Same-Day” as your shipping method when in your shopping cart. Enter your postal code to determine eligibility and estimate your shipping fee.

At Checkout – during checkout, you can validate that your postal code is eligible for Same-Day Delivery. You can also select your drop off instructions (hand it to me or leave it at my door). You will also have the option to provide additional drop off instructions in this section.

Receive Your Order – the store will pack your order and it will be picked up for delivery. You will receive an email with a link to track the status of your order. You will also receive a SMS notification when your order is on its way and when the delivery driver is approaching

Where is Same-Day Delivery available?

Same-Day Delivery is available at select Sport Chek locations. You can check if you are eligible for delivery on any product page or in your shopping cart. Same-Day Delivery is available to addresses that are within 10km of eligible stores.

When do I need to place my order to be eligible for Same-Day delivery?

Orders placed before 2:00PM local time will be delivered same day, within 2 hours of you placing your order. Orders placed after 2:00PM local time will be delivered next day, within 2 hours of the store opening.

How much does Same-Day Delivery Cost?

Same-Day Delivery costs $9.99 per order. The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart.
 

Does this service offer Contactless Delivery?

Yes, when you checkout you will have the ability to select your Drop-Off Options. Here you can select “Hand it to me” where the item must be handed to you, or “Leave it at my door” if you would prefer a contactless delivery. You will also have the option to provide additional drop off instructions in this section.

Can I order any product for Same-Day Delivery?

Most products are available for Same-Day Delivery; however, items that are hazardous, oversized, or heavy may be excluded. Orders over $500 are not eligible for Same-Day Delivery.
 

Will the delivery fee be refunded if I return my order?

No, the delivery fee associated with Same-Day Delivery is non-refundable. For more information please visit our RETURNS page.

How do I track my order?

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.

ORDER STATUS & MODIFICATION

How do I check on my Order Status?

There are multiple ways to check on the status of an order. Here’s how:

1. If you have a Triangle ID account, sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders.

2. Orders can also be checked by clicking the order status link in your order confirmation email

3. If you don’t have an account or checked out as Guest, you can check on your order’s status bu entering the email address used to place the order and the order number received at time of order confirmation here. 

Order Status Overview

UNDERSTANDING THE STATUS OF YOUR ORDER

The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each item. Please see below for a list of status messages that will be used to inform you of your order status.

STANDARD STATUS MESSAGES

Order Created: Your order has been submitted and the information you entered during Checkout is being processed.

Order Shipped: The items have shipped from our warehouse and are on their way to the shipping location.

Return received on: 00/00/0000: Returned items are being processed. If you returned an item to our warehouse, this status informs you that we have received the item. After your returned item is processed and your original order information is located, your credit will be issued. You can expect to receive credit for a returned item within 30 days of our receiving it at the warehouse.

ADDITIONAL STATUS MESSAGES

Cancelled: An error has occurred during the order authorization process. Your order was suspended, as we attempted to contact you, and finally cancelled. Cancelled orders cannot be reprocessed and must be submitted again on our website.  

Cancellations

If all or part of your order is cancelled, you will receive an order update notification via email. You will only be billed for items that have succesfully shipped. Once all or part of an order is cancelled, it cannot be reprocessed and a new order must be submitted again for different product/s. We do not accept backorders for products that have become unavailable.

CANCELLATIONS DUE TO ORDER PROCESSING DIFFICULTIES
Partial or full cancellations of an order may occur for various reasons which include:

• An item may become unavailable during fulfillment if the product is discovered to be damaged or defective. We will attempt to source the ordered item/s at all of our fulfillment locations prior to cancellation. If you receive a cancellation notice, all sourcing attempts have failed.    
• Difficulty in processing your payment information
• Inability to ship to the address provided

CUSTOMER REQUESTED CANCELLATIONS
Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order depending on the ordering method:

• Order being shipped: Up to 1 hour after order placement 
• Order being picked up in-store: Up to 15 mins after order placement 

If your order is still within the 15-60 min timeframe you may attempt to cancel your order via the following methods:

• Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
• Click on the 'Order Status' link on your confirmation email
• Sign into your account, view your order history, and cancel the order: SIGN IN HERE
• Call our Customer Service team: 1-877-977-2435

Note: Please do not email regarding cancellation requests as they will not be processed within the 15-60 min timeframe allowable to cancel an order.

If you were unable to cancel your order simply return any unwanted items by following our Return Instructions

How is Order Status different from tracking information?

The status of your order is supplied by SportChek.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.

Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.

All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.

PAYMENT TERMS

What payment methods does Sport Chek accept online?

All payment summaries on SportChek.ca are stated in Canadian dollars.
Credit cards accepted:

• American Express
• MasterCard
• Visa

Payment methods available:

• Visa/MasterCard Debit
• PayPal
• Google Pay
• Masterpass
• Sport Chek Gift Cards (Must have pin number) 

We do not accept:

• Regular forms of Debit  
• CODs
• Layaway plans
• Retail Store merchandise cards

When are online payments processed?

Credit cards are not charged until order items have been shipped. For your security, your billing name and address should match that of the credit card used for payment. We reserve the right to cancel any order that does not meet the above criteria.
 

Promotion & Discount Codes

Many promotions and discounts featured on SportChek.ca will be applied automatically in the Shopping Cart. However, in some instances, you may receive a Promotion/Discount Code that you will need to enter during Checkout.

Follow these simple steps:
In your Shopping Cart, enter the Promotion/Discount Code below the order summary by clicking on "Promotional code?" and click Apply 
If your order meets the requirements for the Promotion/Discount Code, the discount will be displayed immediately in the payment summary.

Promotional Discount Codes
Online, Promotional Discount Codes (From Spend and Get Promotions) received via email can be applied in CART before you checkout. The Promotional code can be used to redeem the amount as a discount. Promo codes can only be applied to discount an order and cannot be applied to the entire value of the order (reduce the order value below $0.01). As such, a credit card (or other payment method) payment must be made in order to complete the transaction. 

Sales Tax

Government laws require that we charge applicable sales tax on all taxable orders.

GST is charged on all orders. Unfortunately, we cannot verify GST-exempt status at the time an order is placed online. If you are eligible for a GST-exemption, please file a rebate claim is available on the Canada Revenue Agency website.

Retail sales tax (RST) is applied to taxable orders based on the shipping destination. Our online order system is able to apply only RST exemptions based on the tax status of the good and not the purchaser. If you are eligible for an RST-exemption that was not applied to your order, please file the applicable rebate claim with your provincial tax office or contact our Customer Service Department at 1-877-977-2435 (CHEK).

Sales tax is not applicable on the purchase of Online Gift Certificates or Retail Store Gift Cards; however, taxable items paid for with an Online Gift Certificate or a Retail Store Gift Card will be charged applicable sales tax.

Can I pay for my purchase with a combination of credit cards?

We can only accept one credit card per transaction.
 

If I place an order to be picked up in another province, which sales tax rate will I be charged?

When you place an order with a store in another province, that province's sales tax will be applied to your order. Some provinces collect PST plus GST, some collect GST only, and some collect HST only.

For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.
 

Can I make a purchase under my tax-exempt status?

To make purchases exempt from tax, Sport Chek requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-877-977-2435 (CHEK) and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.

PayPal is an alternate method for purchasing your order on sportchek.ca. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

PAYPAL

PayPal Conditions

If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.

Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.

If PayPal is used for payment, the item(s) may be returned to our Atmosphere retail store locations to receive a refund. Paypal returns at our Sport Chek retail store locations will credit the debit or credit card attached to your paypal account. You can also return Paypal orders to our warehouse, for details on how to return an item to our warehouse please see our Return Instructions.

How does PayPal work?

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the Atmosphere.ca website and choose your method of payment. Your funds are transferred immediately and securely.

How Do I Create a PayPal Account?

To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.

Sign up for PayPal

How secure is PayPal?

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

How Do I Contact PayPal Customer Service?

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

Customer Service: 1-402-935-2050 (a U.S. telephone number)

4:00 AM PDT to 10:00 PM PDT Monday through Friday

6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday