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Customer Service

We're here to help! Click on a topic below to learn more.

Online Ordering

Learn how to create and easily get your order with our online ordering options here.

Returns & Exchanges

Learn How and Where you can Return & Exchange goods

Order Status

Quickly check on the progress of your order - no sign-in required!

Gift Cards

Everything you need to know about Gift Cards.

Policies

Returns and Exchanges, Privacy Policy, and Terms and Conditions

Products

Product Availability, Store Inventory, Product Warranties & Recalls, and more!

Triangle Support

Triangle Rewards programs including Canadian Tire Money, Mastercard and more

Contact Us

If you still need further assistance, please get in touch!

Corporate Information

About Sport Chek, our Affiliate Program, Careers and more!

Most Frequently Asked Questions

Do I have to have an online account to make online purchases from sportchek.ca?

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.

 

When will my order ship?

Delivery of your order will depend on the fulfillment location (we ship from many locations across Canada) plus the amount of time it takes for a carrier to pick up and deliver your order. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions, carrier delays, or other events out of our control. 
 
An estimate of when a product is expected to leave a fulfillment centre is approx 2-5 business days and will vary due to location and increased volume during the holidays. We cannot guarantee the timing of when an order will leave a fullfillment centre and approximate delivery timelines are an estimate only.

 

CALCULATING DELIVERY TIME 
 
Delivery Time = Fulfillment Centre Handling Time (up to 1-4 business days) + Carrier Shipping Time (up to 1-5 business days) 
 
Fulfillment Centre Handling Time
refers to the amount of time it will take for a location to receive, pick & pack your order. 
 
Carrier Shipping Time  is the amount of time it will take your order to travel from a fulfillment location to your destination. 
 
Example: The item you ordered takes 1-4 full business days to leave a fulfillment centre. Depending on your location, it could take anywhere from 2-9 business days for the item to arrive from the date it was ordered. 
 
Please note that business days are Monday to Friday, excluding statutory holidays.

 

How is Order Status different from tracking information?

The status of your order is supplied by Atmosphere.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. 
 
Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available. 
 
All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.

 

Where can I buy Sport Chek gift cards online?

You can buy Sport Chek gift cards online via our partners at CashStar. 

Can I pay for my purchase with a combination of credit cards?

We can only accept one credit card per transaction.