- Online Return Policy
- Retail Store Returns
- Damaged or Defective Item
- Wrong Item, Colour or Size
- Exchanging an Item
- Product Warranties
How to return or exchange an item purchased online
For your convenience, we offer two return options for most items:
- FREE Returns to any Sport Chek retail store.
- Return to our warehouse via mail
Refunds will be in the same form of payment originally used for the purchase and will take up to 30 days for processing from the date of receipt at our returns department. We will send an email confirmation to you once your return has been processed.
For full details on each return option, please read the information below.
RETURN TO A RETAIL STORE
Here is what you need to return an online purchase to a store:
- The unused/unworn item in original packaging and with all paperwork, parts & accessories
- Photo ID matching Ship to/Bill to address
- The order e-Receipt (printed copy or mobile device display)
Returns made within 30 days will receive a refund to the original method of payment used for the purchase.
Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card. If the amount of the return is less than $5.00, cash will be refunded.
Returns over 60 days are not eligible for a refund.
You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.
NOTE: Shipping charges are not included in the return amount.
If you paid for your order via PayPal, returns at our Sport Chek retail store locations will credit the Debit or Credit Card attached to your PayPal account.
MAIL YOUR RETURN TO OUR WAREHOUSE
If you do not wish to return your online purchase at a Sport Chek Retail Store location, you may mail back your items (at your cost) to our returns warehouse. Refunds will be to the same form of payment originally used for the purchase and will take up to 30 days for processing from the date of receipt at our returns warehouse. We will send an email confirmation to you once your return has been processed. Please CLICK HERE to launch the self serve returns tool to initiate returns or if you prefer assistance, please contact Customer Service
EXCEPTIONS TO THE RETURN POLICY
The following items are considered FINAL SALE and are not eligible for a refund or exchange:
- Clearance (Price Point ending in $0.88)
- Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers, cameras, headphones, speakers) that have been opened after purchase cannot be returned or exchanged
- Women’s/Girl’s swimwear bottoms (two-piece bottoms OR one-piece swimsuits) must be unused/unworn and have hygiene strip still attached
- Underwear
- Climbing equipment
- Opened or unsealed snorkels
- Opened or unsealed mouth guards
- Nutritional and Food Products
- Tickets, passes and donations (including but not limited to ski lift passes and cards, jumpstart donations, other charitable donations)
DISCLAIMER
Sport Chek reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.
