JBL Endurance Race 2 True Wireless Active Earbuds Waterproof and Dustproof

Thanks for bringing this to our attention. It appears the earbuds may be losing contact with the charging pins, causing them to turn on while inside the case. We recommend cleaning the charging pins and contact points with a cotton swab and a small amount of rubbing alcohol to remove any dirt or debris. If the issue persists after troubleshooting, please contact us directly to file a warranty claim here: https://support.jbl.com/us/en/#contact

We appreciate your feedback with our JBL Endurance Race 2. Please ensure you have an airtight seal by angling the earbud downward and gently twisting it into place. We also recommend trying all the included ear tip sizes to find the best fit, as achieving a proper seal significantly improves noise cancellation. Additionally, it is not normal for outside noise to become louder when Ambient Aware is turned off. Please try performing a factory reset. Take both earbuds out. Make sure that they are not connected to any Bluetooth devices. Press either the left or right earbud two (2) times, then hold it on the third tap for 5 seconds. Once done, put both earbuds back inside the charging case for 10 seconds while the lid is closed, and try pairing them again with your device to see if it fixes the issue. If you need further assistance, please contact us directly here: https://support.jbl.com/us/en/#contact

Thank you for your feedback. Our JBL Endurance Race 2 earbuds come with three sizes of ear tips and one enhancer to help you achieve a comfortable fit. Please select the size that best suits you. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Regarding the connection and sound we would like to work with you directly to address and know more about the issues you're experiencing with your JBL Endurance Race 2. For us to provide accurate troubleshooting steps please contact our technical support line: https://support.jbl.com/gb/en/

Thanks for your feedback. We're always looking for ways to improve. For our JBL Endurance Race 2 TWS, typically, the two earpieces should connect without any problems. However, wireless interference can sometimes disrupt their connection. To manually pair the earpieces and see if this resolves the issue, begin by forgetting or unpairing the headphones on your device. Then, manually pair the earpieces by placing both earbuds inside the charging case. Pair the headphones with your device again to check if this solves the problem. If not, proceed to reset the earpieces and then manually re-pair them. A reset can often resolve issues, similar to how restarting a computer or phone can solve many problems. Please note that resetting will erase all previous settings and pairings, so you will need to pair your unit with your devices again. To reset, remove both earbuds from the charging case, tap each earbud twice, then tap and hold for 5 seconds. After resetting, manually pair the earpieces together again by following the initial steps because the reset process does not automatically pair them; it only clears previous settings and resets the internal processor. Finally, pair the earbuds with your source device. If the issue still persists, please contact our customer support.