How to Order Online with Sport Chek
| Your Options: | PICK UP IN-STORE | EXPRESS DELIVERY | SHIP TO HOME |
| What is it? | Order online and pick up from the store. | Order online and have it delivered to you the same day or the next day depending on which order type is placed. Select a store and refer to the product page to confirm timing. | Order online and have your products delivered to you. Restrictions may apply on certain products. |
| Why do it? | Pay in advance and skip the check out lines | Experience the convenience of real-time order tracking and have your order delivered to you either on the same day or the next day. | Enjoy the convenience of having thousands of products delivered where you need them. |
| How much is it? | Free! | Same-Day Delivery - $9.99 flat fee + tax. Next-Day Delivery - $7.99 flat fee + tax. |
Shipping rates depend on the size and weight of your product(s), the distance of the delivery address from your selected Sport Chek store and in certain cases, certain characteristics of the delivery address. |
| How long does it take? | 1-hour. Please wait for your Ready for Pick-Up email before proceeding to the store. | When you select Same-Day or Next-Day Delivery, you will see an estimated delivery date on the product page, and again in your cart and on the checkout page before you finalize your order. You will receive tracking information by email once your order has shipped. | When you select Standard Delivery, you will see an estimated delivery date range on the product page and again on the cart and checkout pages. You will receive an updated delivery window and tracking information by email once your order has shipped. For heavy and/or oversized items, you will be contacted to schedule a delivery. |
| Where do I need to go to pick up my order? | Once your order is ready, you will receive a Ready for Pick Up email. When you arrive at your selected store, go to the pickup location listed to pick up your order. You have 7 days to pick up your order. | Your order will be delivered to the address that you provided at checkout.
You have two options at checkout: “Leave it at door” or “Hand it to me.” If you select “Hand it to me,” please ensure that you are available to sign for your order upon delivery. |
Your order will be delivered to the address that you provided at checkout. |
| Why can I not select this option? | Always available - subject to product availability. | Products must be available at your selected store within 15km of the delivery address and must not exceed limits for size and weight. | Some heavy and/or oversized products are not eligible for delivery, regardless of distance. Certain hazardous goods are also not eligible for delivery. Orders cannot be delivered across provincial borders. |
Frequently Asked Questions
- Online Ordering
- Pick Up In-Store
- Ship to Home
- Express Delivery
- Order Status & Modification
- Payment Terms
- PayPal
ORDER STATUS & MODIFICATION
How do I check on my Order Status?
There are multiple ways to check on the status of an order. Here’s how:
1. If you have a Triangle ID account, sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders.
2. Orders can also be checked by clicking the order status link in your order confirmation email
3. If you don’t have an account or checked out as Guest, you can check on your order’s status bu entering the email address used to place the order and the order number received at time of order confirmation here.
Order Status Overview
UNDERSTANDING THE STATUS OF YOUR ORDER
The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each item. Please see below for a list of status messages that will be used to inform you of your order status.
STANDARD STATUS MESSAGES
Order Created: Your order has been submitted and the information you entered during Checkout is being processed.
Order Shipped: The items have shipped from our warehouse and are on their way to the shipping location.
Return received on: 00/00/0000: Returned items are being processed. If you returned an item to our warehouse, this status informs you that we have received the item. After your returned item is processed and your original order information is located, your credit will be issued. You can expect to receive credit for a returned item within 30 days of our receiving it at the warehouse.
ADDITIONAL STATUS MESSAGES
Cancelled: An error has occurred during the order authorization process. Your order was suspended, as we attempted to contact you, and finally cancelled. Cancelled orders cannot be reprocessed and must be submitted again on our website.
Cancellations
If all or part of your order is cancelled, you will receive an order update notification via email. You will only be billed for items that have succesfully shipped. Once all or part of an order is cancelled, it cannot be reprocessed and a new order must be submitted again for different product/s. We do not accept backorders for products that have become unavailable.
CANCELLATIONS DUE TO ORDER PROCESSING DIFFICULTIES
Partial or full cancellations of an order may occur for various reasons which include:
- An item may become unavailable during fulfillment if the product is discovered to be damaged or defective. We will attempt to source the ordered item/s at all of our fulfillment locations prior to cancellation. If you receive a cancellation notice, all sourcing attempts have failed.
- Difficulty in processing your payment information
- Inability to ship to the address provided
CUSTOMER REQUESTED CANCELLATIONS
Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order depending on the ordering method:
- Order being shipped: Up to 1 hour after order placement
- Order being picked up in-store: Up to 15 mins after order placement
If your order is still within the 15-60 min timeframe you may attempt to cancel your order via the following methods:
- Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
- Click on the 'Order Status' link on your confirmation email
- Sign into your account, view your order history, and cancel the order: SIGN IN HERE
- Call our Customer Service team: 1-877-977-2435
Note: Please do not email regarding cancellation requests as they will not be processed within the 15-60 min timeframe allowable to cancel an order.
If you were unable to cancel your order simply return any unwanted items by following our Return Instructions
How is Order Status different from tracking information?
The status of your order is supplied by SportChek.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.
Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.
All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.
Where will I find my e-Receipt email?
When your online order reaches the stage where it is ready to be picked up or has been shipped, we send an e-receipt email to the email address on your order.
You can usually find your first e-receipt email:
- In the inbox of the email address, you used at checkout, and
- Around the time you receive your order.
How can I get copy of my e-Receipt for an online order?
If you placed your order while signed in to your account, you can resend your e-receipt from your Order Details page:
- Sign in to your account.
- Go to Order History and select your order.
- If your e-receipt is available, select “Email my e-Receipt.”
We’ll resend the same e-receipt email you originally received for that order.
Why don’t I see the “Email my e-Receipt” option for my order?
The “Email my e-Receipt” option only appears when your order has reached a stage where an e-receipt is available to send.
You may not see this option if:
- Your order is still being processed.
- Your order is too early in the pickup or shipping process.
- Your order or part of your order has moved into a later stage, such as a cancellation or refund being processed.
- Your order is no longer available to view in full (for example, it’s an older order).
- You checked out as a guest, and the order is not linked to your online account.
Which email address will my e-Receipt be sent to?
Your e-receipt is sent to the email address currently associated with your order.
If you update your email address using our existing order modification options, your e-receipt will be sent to the updated email address when you select “Email my e-Receipt.”
I clicked “Email my e-Receipt” but didn’t receive an email. What should I do?
If you don’t see your e-receipt after selecting “Email my e-Receipt”:
- Check your junk or spam folders.
- Confirm that the email address on your order is correct.
- Wait a few minutes and try again.
Can I resend my e-Receipt if I checked out as a guest?
The “Email my e-Receipt” option is only available for customers who placed their order while signed in to their online account. This helps protect your personal information and ensures we send your e-receipt to the right person.
When I resend my e-Receipt, what will it reflect?
When you select “Email my e-Receipt” from your Order Details page, we resend the original e-Receipt email you received for that order. The content of the e-receipt does not change when we resend it.
If your order has been changed after it was placed (for example, a refund or price adjustment), you’ll receive a separate confirmation for that change, such as a refund email or in‑store receipt.
Error cases – common customer questions
I see an error message when I try to email my e-Receipt. What does it mean?
If an error message appears when you select “Email my e-Receipt”, it means we couldn’t send your e-receipt at that moment. This can happen for a few reasons, such as:
- A temporary issue with our systems.
- A problem sending email to the address on your order.
- Your order no longer being eligible to resend an e-receipt.
The “Email my e-Receipt” button is disabled or greyed out. How can I fix this?
If the “Email my e-Receipt” button is disabled or greyed out on your Order Details page, it means the option is not available for that order. This may be because:
- The order is still being processed.
- The order has been cancelled, or a refund is being processed.
- The order is older and no longer eligible to resend an e-receipt.
- The order is not linked to your online account.
The email address on my order is wrong and I can’t change it. Can I still get my e-Receipt?
Yes. If the email address on your order is incorrect and you’re not able to update it yourself, our Customer Support team can help you get a copy of your receipt.
Please have your order number and purchase details ready when you contact Customer Support at 1-866-SHOP-CTR (1-866-746-7287).
I keep getting an error even after trying again later. What should I do?
If you have:
- Selected “Email my e-Receipt” more than once,
- Waited a few minutes between attempts, and
- Still see an error message or still haven’t received your e-Receipt,
Please have your order number and purchase details ready when you contact Customer Support at 1-866-SHOP-CTR (1-866-746-7287).
