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Cancellations
If all or part of your order is cancelled, you will receive an order update notification via email. You will only be billed for items that have succesfully shipped. Once all or part of an order is cancelled, it cannot be reprocessed and a new order must be submitted again for different product/s. We do not accept backorders for products that have become unavailable.
Partial or full cancellations of an order may occur for various reasons which include:
- An item may become unavailable during fulfillment if the product is discovered to be damaged or defective. We will attempt to source the ordered item/s at all of our fulfillment locations prior to cancellation. If you receive a cancellation notice, all sourcing attempts have failed.
- Difficulty in processing your payment information
- Inability to ship to the address provided
Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order depending on the ordering method:
- Order being shipped: Up to 1 hour after order placement
- Order being picked up in-store: Up to 15 mins after order placement
If your order is still within the 15-60 min timeframe you may attempt to cancel your order via the following methods:
- Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
- Click on the 'Order Status' link on your confirmation email
- Sign into your account, view your order history, and cancel the order: SIGN IN HERE
- Call our Customer Service team: 1-877-977-2435
Note: Please do not email regarding cancellation requests as they will not be processed within the 15-60 min timeframe allowable to cancel an order.
If you were unable to cancel your order simply return any unwanted items by following our Return Instructions
